Terms and Conditions

We request that you confirm to have read and to agree to the terms and conditions upon booking.

GENERAL TERMS AND CONDITIONS AND LIABILITY

Venice Guide and Boat strives for providing you with the very best service, but cannot become liable unusual and unforeseeable events, or circumstances beyond its control.

Such events may include (by way of example and not by way of limitation) public transport delays or strikes, bad weather conditions, floods, acts of God, inconvenience caused by force majeure, sites closed at short notice, strikes, or other events which are not preventable by reasonable diligence by the company.

All means of transport provided by Venice Guide and Boat are insured according to all applicable national law, regulation and code of practice, including EU legislation when applicable, relating safety and other standards.

TRANSFER POLICY

When you book one or more transfer, you will receive a confirmation voucher containing all meeting information and contact numbers.

If you experience serious delays due to a missed/cancelled flight or train you must advise Venice Guide and Boat at least 2 hours prior to the expected arrival time of the flight or train (the arrival time shown on your voucher).

If we don’t hear from you in time to reschedule your transfer, it will be treated as a no show, and you will have to pay the transfer in full.

If your flight or train to Venice are delayed, but you are on that flight or train, you don’t need to advise us as we have always updated information on arrival times. There will be no extra charge for the delay.

If you are travelling on a car, and you experience more than 20 minutes delay, you must call our emergency number at least 1 hour before the arrival time shown on your confirmation voucher.

TOUR POLICY

When you book one or more tour, you will receive a confirmation voucher containing all meeting instruction and contact number.

It is your responsibility to bring the voucher with you the day of the tour, in order to be at the right place at the right time, and to have a telephone number to call in case something should happen.

Venice Guide and Boat cannot refund you if you are running late and you don’t advise the guide, or if you are at the wrong meeting place, and fail to meet your guide.

CANCELLATION POLICY

TRANSFERS:
More than 10 days: no charge
From 9 days to 5 days: 30% of the total cost
From 4 to 2 days: 50% of the total cost
Last 24 hours and no show: 100% of the total cost

TOURS:
More than 15 days: no charge
From 14 to 7 days: 20% of the total cost
From 7 to 5 days: 50% of the total cost
From 4 to 0 days and no show: 100% of the total cost
No shows are treated as last-minute cancellations and are non-refundable
Charges for entrance reservations or tickets already anticipated on your behalf by Venice
Guide and Boat are not refundable.

Digital Withdrawal Button (Article 54-bis of the Italian Consumer Code)

In accordance with Article 54-bis of the Italian Consumer Code, introduced by Legislative Decree No. 209 of 31 December 2025, Venice Guide and Boat provides Customers with a digital withdrawal button accessible through two channels:

1. Personal Account Area (My Account → Orders): the “Withdraw from the Contract Here” button is displayed next to each eligible order throughout the entire withdrawal period.
2. Dedicated Webpage: https://www.veniceguideandboat.it/withdrawal-form/, accessible without logging into the personal account area by entering the order number and billing email address.

The withdrawal process consists of two separate steps:

1. Completion of the withdrawal form with the order details (automatically pre-filled where available);
2. Explicit confirmation by clicking the “Confirm Withdrawal” button.

Upon completion of the procedure, the Customer will immediately receive, at the email address provided during the purchase process, an acknowledgment of receipt on a durable medium indicating the exact date and time of the withdrawal declaration.

TRAVEL INSURANCE

We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances, or those beyond your control. Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.

ADR, JURISDICTION AND COMPETENT COURT FOR DISPUTES WITH THE CONSUMER CUSTOMER

Disputes with the Consumer Customer relating to the validity, effectiveness, interpretation or execution of the contract as well as, in general, relating to navigation on the Site by the Customer or to the use of any functionality made available to him on the Site, may be subject to attempt of conciliation to be carried out through the European platform of “Online Dispute Resolution” (so-called ODR) available at http://ec.europa.eu/consumers/odr. Through the ODR platform, the Customer can submit a complaint relating to the contract concluded online by activating the online dispute resolution procedure. The e-mail address of the professional seller to be included in the complaint is info@veniceguideandboat.it. If the amicable settlement attempt fails, the dispute is devolved to the judicial authority of the Court of residence or domicile of the Consumer Customer, which has exclusive and binding territorial jurisdiction.

In any case, for the resolution of the aforementioned disputes, the Customer has the right to take legal action before the Judge of the Court in which he has his residence or domicile of choice whatever the outcome of the mediation procedure. The jurisdiction of this forum is mandatory and cannot be waived in any way.