Read the Train Station Transfer Conditions for all Train Station Arrival Transfers. When you book a transfer with Venice Guide and boat, you will receive a confirmation voucher with all Terms and Conditions for Transfers.
You are requested to notice the following:
We know when your train arrives as we check the updated information of the train company. We will then be at the train station to meet you at the right time. If your train to Venice is delayed you will not have to notify us, as we have updated information on arrival time. We do not apply any surcharge for the delay of the train.
Instead, if you miss the train you must notify us. We request your notification at least two hours prior to the arrival time reported on the confirmation voucher. If you do not notify us in time to reschedule your transfer, you will pay the full amount as no-show fee.
Many hotels in Venice do not have a door or a private jetty along a canal accessible to water taxi. Other hotels are not located by a canal. Should this be the case of your hotel, your driver will drop you off at the closest possible landing stage. The taxi driver will unload the luggage from the boat, yet he cant’t take you to the hotel. This is due to the fact that the driver can’t leave his boat unattended. Should you need a porter we’ll arrange this service for you. You will then pay the porter directly.
An additional charge is applied for transfers to and from hotels located along the inner canals of the city, or on the islands away from the city center