RATES
The price of each tour and the cost for the admission fees, which is not included
in the tour price, are reported on the respective tour page.
Links to all tour pages can be found at
our Home Page.
Our individual transfer rates are published on our website and can be downloaded and printed: Please click here to see our 2010 individual transfer rates.
The rates apply only to individuals or small groups of up to 8 people. For larger group rates will be provided upon request, and are not
based on the same price list.
and payment must be in Euros (€). If you need to convert the amount into your
currency, many currency exchange websites are available
on the internet. If you need to find out the updated conversion rate, here is one of the most popular Currency Converter
CONFIRMATION AND PAYMENT TERMS
We request full payment for our services
We accept credit cards (Visa, MasterCard) and Paypal.
When the payment is received, we will issue an itemized containing all of the booking
details and pick up instructions. The customer is responsible for checking all details contained in the confirmation voucher,
and for bringing any error and/or mistake to the immediate attention of Venice Guide and Boat.
In order to pay with credit card you need to fill in and sign
the form of acceptance. Please send us the form via fax or scanned.
Clik HERE to download the form.
If you choose to pay via Paypal, please send payment to the following account: info@veniceguideandboat.it
Please make sure to read carefully our Terms & Conditions, as well as the cancellation policy here below.
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GENERAL CONDITIONS AND LIABILITY
Venice Guide and Boat strives for providing you with the very best service, but cannot become liable unusual and unforeseeable events, or circumstances beyond its control. Such events may include (by way of example and not by way of limitation) public transport delays or strikes, bad weather conditions, floods, acts of God, inconvenience
caused by force majeure, sites closed at short notice, strikes, or other events which are not preventable by reasonable diligence by the company.
All means of transport provided by Venice Guide and Boat are insured according to all applicable national law, regulation and code of practice, including EU legislation when applicable, relating safety and other standards.
TRANSFER POLICY
When you book one or more transfer, you will receive a confirmation voucher containing all meeting information and contact numbers.
If you experience serious delays due to a missed/cancelled flight or train you must advise Venice Guide and Boat at least 2 hours prior to the expected arrival time of the flight or train (the arrival time shown on your voucher).
If we don't hear from you in time to reschedule your transfer, it will be treated as a no show, and you will have to pay the transfer in full.
If your flight or train to Venice are delayed, but you are on that flight or train, you don't need to advise us as we have always
updated information on arrival times. There will be no extra charge for the delay.
If you are travelling on a car, and you experience more than 20 minutes delay, you must call our emergency number at least 1 hour before the arrival time shown on your confirmation voucher.
TOUR POLICY
When you book one or more tour, you will receive a confirmation voucher containing all meeting instruction and contact number.
It is your responsibility to bring the voucher with you the day of the tour, in order to be at the right place at the right time,
and to have a telephone number to call in case something should happen. Venice Guide and Boat cannot refund you if you are running late and you don't advise the guide,
or if you are at the wrong meeting place, and fail to meet your guide.
CANCELLATION POLICY
More than 10 days: no charge
From 9 days to 4 days: 30% of the total cost
From 3 to 2 days: 50% of the total cost
Last 24 hours and no show: 100% of the total cost
More than 15 days: no charge
From 14 to 7 days: 20% of the total cost
From 7 to 4 days: 50% of the total cost
From 3 to 0 days and no show: 100% of the total cost
No shows are treated as last-minute cancellations and are non-refundable
Charges for entrance reservations or tickets already anticipated on your behalf by Venice Guide and Boat are not refundable.
TRAVEL INSURANCE
We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances, or those beyond your control.
Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.
Print TERMS AND CONDITIONS
If you wish to book one or more services, please fill in the form here below. onto your e-mail (or on a Word document) and mail
it to info@veniceguideandboat.it .
Our company handles correspondance only through e-mail. If you send us a fax please specify an e-mail address we can reply to. If you do not specify an email address, you might not receive a reply.
When we receive your final confirmation we will send you a
voucher with all information
about the service you booked, and our contact numbers.
We then require that you confirm the reception of the voucher and
that everything is clear.
You responsible for checking all details contained in the confirmation voucher,
and for bringing any error and/or mistake to the immediate attention of Venice Guide and Boat.
We also request that you confirm that you have read and agree to the terms and conditions as stated above.
LAST MINUTE REQUEST: We can only
guarantee services booked at least 5 days in advance.
Services booked within 5 days from the date of the service are subject to availability.
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E-mail warning: We are experiencing problems with
American e-mail providers aol.com and
sbcglobal.net which reject our replies due to
very selective anti-spamming filters. When you write to info@veniceguideandboat.it you must add our e-mail address to your Personal Address Book as a
welcome/approved address to make sure our reply won't be considered as trash,
and thus rejected. Check anyway your Suspect Email folder as our reply could be considered anyway a suspect message. If your server is comcast.net, we can't
reply to you at all as we have been inexplicably included in comcast spam sender blacklist.
Should you not receive our reply to your email within 24 hours, please
write back and provide an alternative e-mail address
For your booking, we kindly ask you to include in your
e-mail ALL the REQUIRED INFORMATION (you can copy and paste the form
on your e-mail):
