Terms and Conditions for Transfers

Please read our Terms and Conditions for Transfers from the Airport.

When you book a transfer you will receive a confirmation voucher with terms and conditions, all information and contact numbers.

Terms and Conditions for Airport Arrival Transfers. When you book a transfer with Venice Guide and boat, you will receive a confirmation voucher with all Terms and Conditions for Transfers.

You are requested to notice the following:

• We know when your plane lands as we check the airport updated information.  We will then be at the airport to meet you at the right time. If your flight to Venice is delayed  you will not have to notify us, as  we have updated information on arrival time. There is no extra charge for flight delay.

• Instead, if you miss the plane or the flight is canceled, you must notify us. We request to be advised at least two hours prior to the scheduled arrival time reported on the confirmation voucher. If you do not notify us in time to reschedule your transfer, you will pay the full amount as no-show.

• Many hotels in Venice do not have a door or a private jetty along a canal accessible to water taxi.  Other hotels are not located by a canal. Should this be the case of your hotel, your driver will drop you off at the closest possible landing stage. The taxi driver will unload the luggage from the boat, yet he cant’t take you to the hotel. This is due to the fact that  boats in Venice cannot be left unattended. Should you need a porter  we’ll be pleased to arrange this service for you. Porters in town are to be paid directly.

• An additional charge is applied for transfers to and from hotels located along the inner canals of the city, or on the islands away from the city center